Returns & Exchanges
At StarWalker Organic Farms, we take pride in the quality of our organic produce and pantry staples. Due to the perishable nature of our products, we offer a 100% satisfaction guarantee or a full refund on any items that do not meet our freshness standards upon arrival.
Inspect Your Order
Upon delivery, please immediately inspect your organic items for any damage or quality issues that may have occurred during transit.
Contact Support
If you are unsatisfied, email our farm support team within 48 hours of delivery with your order number and photos of the product in question.
Verification Process
Our team will review your request and confirm if a replacement, store credit, or full refund is the best solution for your specific case.
Receive Resolution
Once approved, refunds are processed back to your original payment method within 5-7 business days, with no need to ship perishable items back to the farm.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing